Refund and Cancellation Policy

1. Cancel any time

You can cancel a paid subscription at any time in your billing settings. Cancellation stops future renewals. You keep your plan until the end of the period you already paid for, then your workspace moves to the Free plan. Canceling does not by itself refund the current period.

The 14-day Growth trial needs no card and nothing is charged. If you do nothing, the trial simply ends.

2. Refunds

We review every refund request that reaches us within 14 days of a charge, and we refund when the charge was made in error, was a duplicate, you did not use the plan, or the Service did not work as described and we could not fix it. Later requests are considered case by case.

Used quota is not returned. Partial refunds are possible where part of the period has been used.

Customers who are consumers in the EU or UK keep the statutory right to withdraw from a distance contract within 14 days. By starting to use the Service immediately you ask us to start before that period ends, and the refund may be reduced by the value of what you already used, as the law allows.

3. How to request a refund

E-mail [email protected] from your account address with the date and amount of the charge. We reply within 3 business days. Approved refunds are issued through Paddle to your original payment method and usually arrive within 5–10 business days, depending on your bank.

Paddle is the Merchant of Record for all purchases. You can also contact Paddle for questions about a charge, invoice or tax at paddle.net. Paddle’s buyer terms apply.

4. If we end your access

If we terminate your account for a reason other than your breach of the Terms, we refund the unused part of your current paid period.